Shipping Terms for {%title%}

How can I track my package?

If tracking details are available, you can track your package using the Your Orders page. Simply click "Track Package" next to the delivery you want to follow.

Why isn't there tracking information in my order?

If you don't see any tracking data in your shipment plus the estimated delivery date has not yet passed, your package should still arrive on time. You can find some common factors why tracking information is unavailable on our Tracking Shipments Help page.

Why didn't my order qualify for FREE Shipping?

Both items ordered and also the shipping address has to be qualified for FREE Shipping. FREE Shipping page has more info about what items and addresses are eligible.


To take advantage of FREE Shipping:

  • Place at a minimum $25 of eligible merchandise within your Shopping Cart.
  • Proceed to checkout.
  • Ship your items to one particular U.S. address.
  • Select "Group my items into as few shipments as possible" as the shipping preference.
  • Select FREE Shipping for your shipping speed. The transaction will be delivered within 5-8 business days after all of the merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free delivery!

Using this shipping option, we fulfill your order in a more cost-efficient way. This enables us to pass our savings on to you by means of free delivery. Although it could take additional time to pack and ship your order, you'll still receive it within the estimated delivery schedule.

International Shipping

We gladly accepts orders from around the world. Available product lines, shipping rates and fees may differ based on the delivery address on your order.

To determine the shipping rate information specific for your order's destination, find your region.

There may be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges will always be the recipient's responsibility. For more details, check out Restrictions (which relate to all international shipments) and Import Fees Deposits within the resellers International shipping page.


The following items can be shipped to just about all destinations outside the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books that require special handling because they're extremely heavy (like, multi-volume sets) will not be shipped outside the U.S. Should this be so, it'll be noted within the product detail page.


For products shipped internationally, please be aware that any company warranty might not be valid; manufacturer service options might not be available; product manuals, instructions and safety warnings are probably not in destination country languages; the products (and accompanying materials) might not be designed in accordance with destination country standards, specifications, and labeling requirements; as well as products may well not conform to destination country voltage as well as other electrical standards (requiring utilization of an adapter or converter if appropriate). You will be responsible for assuring the product can be lawfully imported for the destination region. When ordering the recipient will be the importer of record and must conform to all legal guidelines within the destination country.


Your privacy is extremely important to us, therefore we realize you care about how info about the transaction is used and shared. We wish our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, for instance titles, for our international carriers, and such information may be communicated with the carriers to customs authorities in order to facilitate customs clearance and observe local laws.

If your order is a gift, the package is noted "Gift," although the price of the product is still stated on the customs form.

Customs authorities need value of the gift item to be stated on the package.

Returns & Replacements

The above terms (including, if applicable, terms in connection with the Import Fee Deposit) also relate to the shipment of any replacement product that can be shipped if there is an issue with the original shipment. In case you return a product to us, you'll be the exporter from the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For additional information please utilize "Contact Us" form page.

Customs, Duties, and Taxes

You will be liable for assuring that the product may be lawfully imported to your destination country. When ordering the recipient will be the importer of record and will satisfy all guidelines of the destination country. Orders that are shipped to countries outside the United States could be subject to import taxes, customs duties and fees levied from the destination country. The person receiving an international shipment can be subject to such import taxes, customs duties and costs, which are levied as soon as a shipment reaches your country. Additional charges for customs clearance must be borne with the recipient; we have no control over these charges and can't predict whatever they could be. Customs policies vary widely from nation to nation; you should contact your local customs office for more information. When customs clearance procedures are required, there may be delays beyond our original delivery estimates.

Shipping Costs and Times by Geographic Region

When orders shipped internationally make it to the destination country, they could be susceptible to customs clearance procedures which can cause delays beyond original delivery estimates.

Suppliers often have policies that are different from our terms and conditions. For items you have purchased from a vendor, please see the applicable seller's policies for any other terms and conditions that could affect your purchase of such items.

Shipping to APO, FPO, or DPODestinations

Standard Shipping Deliveries normally takes longer--up to A month for APO, FPO, or DPO addresses.

HydraCart The future of shopping online.